Support

Welcome to the Strike A Pose Photo Booth Support Page.

Picture

Printing  Camera  General Troubleshooting FAQs

Printing

We purchase our printers through Imaging Spectrum and suggest contacting their tech support team for help with your printer if your issue is not resolved after reviewing our trouble-shooting tips on our support page below. Please then share your issue and resolution with us so we can add here.
Imaging Spectrum
Hours: 9-5PM CST: Monday-Friday
1-800-342-9294
HiTi Digital America, Inc.
675 Brea Canyon Rd., Suite 7 Walnut, CA 91789, U.S.A.
TEL: +1-909-594-0099 
***IMPORTANT***
Do not move your photo booth with media inside the printer. It can damage the printer internally and can result in paper jams and ribbon tearing. Remove the media and store it somewhere secure inside the booth. This is standard with all dye-sub printers.
Fixing a Paper Jam or Ribbon Tear

Proper way to load 4x6 paper

Photos aren't printing/Printer is not offline (or not connected)
  1. Make sure the usb cable and power cord are both securely plugged in at both ends.
  2. Start Menu> "Devices and Printers" (on the lower right-hand side of the menu)> check for copies of the HiTi printer> right-click on the highest copy and select "Make Default Printer". Then right-click the printer again and select "Printer Preferences". Go to the "Paper" tab on top and set the paper size to 4x6 split and select apply. 

Photo Strips are NOT being automatically cut into strips by the Printer
This is a printer setting: 
Start Menu> "Printers & Devices"> right-click on the HiTi printer> Preferences> 
           Under the Paper tab, there should be an option to change to 6x4 Split (2-2x6).

How to disable automatic cutting for 4x6/postcard prints
This is a printer setting: 
Start Menu> "Printers & Devices"> right-click on the HiTi printer> Preferences> 
           Under the Paper tab, there should be an option to change to 6x4.

How to remove the printer from the photo booth
  1. Unscrew the block of wood that's secured above the printer (If the screws are not visible, may need to first lift up the laptop that's secured with velcro on the bottom). 
  2. Once the block is removed, the printer will just need to lift up about an inch from the holes they sit in before pulling out. 

Printer Cleaning Mode
  • The printer only needs to have the cleaning mode ran when you start seeing lines or color bleeding on your prints. We've had some of our printers for years and have yet to run this mode. 
  • Watch this video to see the proper way to clean your printer. 
  • To disable Cleaning mode (so you don't see this message/error pop up during an event): 
              1. Start Menu> "Printers & Devices"> right-click on the HiTi printer> Printer Preferences> Tools> select "Disable Cleaning Mode" checkbox
Additional troubleshooting tips that are specific to the program you're using in your photo booth:

DSLR Remote Pro

My strips aren't centered when printing
  1. This can happen for a couple reasons. If your prints have always come out not completely centered please follow this instruction.
  2. If this is a new occurrence please check your paper roll within the printer. Sometimes if you replaced the paper and didn’t tighten the roll all the way or left the edge of the paper is not flush with the edge of the paper container it will pull it at a slight angle. Retract the paper, pull it out of the printer and make sure it is tight and flush with the edge. See the video on the training page on how to insert the paper.

Social Booth

My strips aren't centered when printing or The URL at the bottom of the strip is being cut off
  1. Within the "Printer" tab of Social Booth settings, you can change the "Scale" from 1.0 to .987. If the URL is being cut off at the bottom and/or if the strips are printing centered, this should resolve that issue. 
  2. If you've already lowered the "Scale" value and this is a new occurrence please check your paper roll within the printer. Sometimes if you replaced the paper and didn’t tighten the roll all the way or left the edge of the paper is not flush with the edge of the paper container it will pull it at a slight angle. Retract the paper, pull it out of the printer and make sure it is tight and flush with the edge. See the video on the training page on how to insert the paper.
Other

With any error received, the common steps to take would be the following:
  • Restart the photo booth via the power switch on the outside of the booth. 
  • Doesn't fix? Try opening the printer and removing the paper and ink and reloading. 
  • Doesn't fix? Contact Imaging Spectrum for help.


Click here to download the HiTi P510L User Manual

Camera

Canon U.S.A., Inc 
1-800-OK-CANON 
1-800-652-2666
[email protected] 
Support options and hours of operation: www.canontechsupport.com
www.usa.canon.com
Logitech 
+1 646-454-3200
Monday - Friday: 6am - 6pm PST 
Saturday - Sunday: 7am - 5pm PST
Logitech Support Online
Camera is timing out
  1.  Your camera should be set to manual. If your camera is on automatic, you need to set it to manual.                                                                         There are two locations the camera should be set to manual:                                                                                                                                                                   -On the lens itself (left side) make sure the switch is to MF not AF.                                                                                                                                                     ---On the top right of the camera the wheel should also be set to "M" 
  2. If that isn’t the issue, restart the camera.
  3. If that doesn’t work, check all your cables. Is the camera on?
  4. Restart the computer


Touch screen calibration (response is off)
  • Use the following steps to calibrate your touch screen in Windows 7:
    1. Click Start and then Control Panel, and next Hardware and Sound.
    2. Under Tablet PC Settings, tap Calibrate the screen for pen or touch input.
    3. On the Display tab, under Display options, tap Calibrate and then Yes to allow the program to make changes.
    4. Follow the on-screen instructions to calibrate your touch screen.
Additional troubleshooting tips that are specific to the program you're using in your photo booth:

DSLR Remote Pro

Camera Not Connected 
  1. Make sure the camera cords are plugged firmly into the camera and the computer.
  2. Is the camera switch pointing to "On"? If not, turn the switch to on.
  3. Make sure two versions of the DSLR Remote Pro are not running. CTRL + ALT +DELETE to view Task Manager. If more than one copy of DSLR Remote Pro is running, please End Task to both and re-open the program.  
  4. Does the camera have power? You may need to remove the camera power adapter and re-insert it. 
  5. Restart the computer if all these steps failed. Recheck all the cables and that the camera is on.

Videos are choppy/lagging
  1. Check the memory card in the camera. It should be an "Ultra" or "Extreme" memory card (at least 30 MB/s in read speed). If a standard memory card is used, freezing tends to occur.  
  2. The other thing that can be changed to prevent this is the Size/Quality in the camera settings. Try lowering this to Small 1/normal and then run a video message to test.

Images are too dark/too light, brightness varies
  1. Check the camera settings to make sure ISO is set to 3200
  2. Make sure the camera dial is set to 'M' for manual.
  3. Windows 7 "Flicks" setting may also be enabled. By default, this is a shortcut for page up/down which, in the DSLR Remote Pro program, adjusts the exposure setting. So with this enabled, as users are tapping on the screen, they'll be changing the ISO. If you want to double-check that, here's where to go:
                 -Click on Start
                 -Type in Flicks into the Start Bar Search
                 -Select "Turn flicks on and off"
                 -De-select the top check-mark box.

Social Booth

Webcam volume is low
  • Here's where to go to adjust the volume:

Windows Start Menu> search for Devices & Printers> right-click on the Logitech webcam> Sound Settings> Recording> double-click the HD webcam> Levels

Images are dark
  1. Check the camera settings to make sure ISO is set to 3200. Try increasing to 6400 if still too dark. (Using DSLR Remote Pro? Be sure to look at the left column. This section is for Social Booth)


Can I zoom in with the webcam?
  • Yes. Additional software needs to be downloaded for this capability along with the option to control other settings such as exposure, brightness, etc. Click the link below to download. 

             http://www.logitech.com/en-gb/support/hd-webcam-c615

General Troubleshooting

Darkroom Software:
Complimentary support is available via phone or email M-F from 8am - 5pm Central Time.
Phone: 800-517-4522, option 2
Support: [email protected]

Acer Support - http://us.acer.com/ac/en/US/content/support
Lenovo Support - http://download.lenovo.com/express/index.html?mt=1
HP Support - http://www8.hp.com/us/en/contact-hp/contact.html
Planar Monitor Support http://www.planar.com/support/chat/
Phone: +1-866-PLANAR1 (1-866-752-6271) or (503) 748-5799
Email: [email protected]
Planar PXL2230MW User Manual
Photo Booth won’t turn on
  1. Is the booth's external power switch turned on?
  2. Is the power switch on the internal outlet turned on?
  3. The electrical outlet you are using could be bad. Try another outlet.
  4. Make sure the laptop/monitor are plugged in.


Monitor screen is black/off
  1. Is the monitor cable plugged in securely at both ends? 
  2. Is the power cable plugged in securely at both ends?
  3. Is the booth turned on? (make sure both the external power switch is on and that the internal power strip didn't get switched off) If the printer is off, there's a good chance the booth is off. 
  4. Is the monitor turned on? if you have the laptop/monitor combination booth, see page 3 of the Planar PXL2230MW User Manual to see where the power button is.


Touch Screen Not responding
  1. Make sure the monitor's USB cable is plugged in securely at both ends. 
  2. Do you have an external mouse plugged into the computer? This can sometimes disable touch screen settings.
  3. Check the touch settings in your computer. Depending on your photo booth setup/OS, the location of these settings may differ slightly but, for the most part, you'll be checking for "Pen & Touch Settings"
Additional troubleshooting tips that are specific to the program you're using in your photo booth:

DSLR Remote Pro

"Please connect to the camera before selecting photo booth shooting"
  • Click "OK"> Camera> "Connect to camera"

DSLR Remote Pro Support Page 
http://www.breezesys.com/DSLRRemotePro/support.htm


User Manual & Troubleshooting Guide (PDF - Click me)

Social Booth

#Script error received
  • Usually indicates that the camera, webcam, or printer is not plugged in. Check to make sure all three are securely plugged in at both ends and that they're receiving power. 
  • One way to confirm that each device is detected is to check under         "Devices and Printers". You should see the Canon Rebel T3 (DSLR       camera), the Logitech C615 (webcam for video messaging), and the   Hiti P510L (Printer).
  • Make sure the correct webcam is selected on both the General tab and the Video tab (the gear icon). 
  • Make sure Social Booth is up to date. To do this, you'll go to the "Registration" tab within Social Booth settings, click the blue question mark icon in the upper right-hand side, click "Show Change Log" at the bottom. Here is where you'll be able to see what the most recent version of the software is. Make sure the version showing under the Registration tab matches this. You are prompted to update your software when opening Social Booth, as long as you're connected to the Internet.
  • "Integer Expected" error received? Check to make sure the "Left Offset" and "Top Offset" values are left blank or set to zero.

#Object expected: Director player error
            or
Invalid Pointer Error
  • Check to see if the option to upload to Facebook Client, Twitter, FTP, and SmugMug are enabled. If so, make sure you are connected to the Internet. If not, uncheck these options.


Error not mentioned here, or these fixes not working?
  • Please contact us and let us know so we can help you figure out what the issue is. If it's after hours and you have an event, please try the following as a temporary solution to avoid any errors:
  1. Check the registration tab within Social Booth and make sure you have the most up-to-date version. Updates are released frequently to address any known issues. 
  2. Have the updated version and it's still not working? (or don't have internet access for the update?)

                 -Disable all Social Media sharing options and disable video                                 messaging. 




Social Booth Tutorials
http://photoboothsolutions.com/socialbooth/#tutorials

FAQs

*Under Construction*
Contact us for program issues, general questions, lighting, camera settings not addressed on this page:
Strike A Pose Photo Booths 
Hours: 9-5PM Monday-Friday
1-888-332-1299 ext 3
[email protected]

Terms and Conditions

Strike a Pose Photo Booth - 1-888-332-1299